Conditions for sale

General Terms of Sale

Last updated: June 19, 2025

Article 1 - Legal References

This website, available at the address www.passionea.fr (“Site”), is edited by:

a company PassioneaRegistered in the RCS trade register of Nice under number 953979150, whose registered office is at 38Bis Bd Victor Hugo, 06000 Nice.

(the Operator hereinafter referred to as "the Operator").

The operator's individual VAT number is: FR89953979150.

The website is hosted by OVH, headquartered in OVH SAS, a subsidiary of OVH Groupe SA, a company registered in the RCS Trade Register of Lille under number 537 407 926 and headquartered at 2, rue Kellermann, 59100 Arbois.

The site's publishing manager is Passionea.

The operator can be contacted at the following telephone number: 00337 88 94 91 97 and at the following email address: hello@passionea.fr.

Article 2 - General Provisions Regarding These General Terms

These General Terms of Sale (“General Terms of Sale” or “General Terms of Sale”) apply exclusively to the sale of products offered by the Operator online on the Website.

The General Terms of Sale are made available to customers on the Website where they can be viewed directly and can also be sent to them upon request by any means.

The General Terms of Sale are binding upon the customer who, by checking a box or clicking the designated button, acknowledges that he/she has read and accepted them prior to placing the order. Confirming the order constitutes the buyer's adherence to the General Terms of Sale in effect on the date of the order, which are guaranteed to be stored and reproduced by the operator.

Article 3 - Product Description

The Site is a site for selling cosmetic products (Products) open to all natural or legal persons who use the Site (Customer).

The products offered on the Site each have a description (prepared by the supplier or available on the manufacturer's website via a link on the Site) that lists their essential features. The images shown, if present, do not constitute a legal document. If the product usage document is an essential part, it will appear on the Site or be sent as soon as possible upon delivery. The products comply with the provisions of applicable French law.

The Customer remains responsible for the methods and consequences of accessing the Site, including via the Internet. Such access may require payment of fees to technical service providers, such as Internet access providers, which remain at the Customer's expense. In addition, the Customer must provide and bear responsibility for the equipment necessary to connect to the Site.

Customer acknowledges that he has verified that the computer configuration he is using is secure and in working order.

Article 4 - Creating a Customer Space

To place an order on the website, the customer must create his personal space. After

To create a Service, the Customer must log in using their confidential and personal username and password. The Customer must not share their username and password in accordance with the provisions of the Personal Data section of these General Terms and Conditions. Each Customer undertakes to maintain the strictest confidentiality regarding the data, particularly their username and password, that allow them to access their personal space, acknowledging that they are solely responsible for accessing the Service using their username and password, unless fraud is proven. Each Customer is additionally obligated to immediately notify the Operator in the event of the loss, diversion, or suspicious use of their username and/or password.

After creating a customer's personal space, the customer will receive an email confirming the creation of their personal space.

The customer is obligated to do the following during registration:

- Provide true, correct and up-to-date information at the time it is entered in the registration form for the Service, and in particular do not use false names or addresses, or unauthorized names or addresses.

- Maintaining up-to-date registration data to ensure it is correct, accurate and always up-to-date.

In addition, the Customer undertakes not to provide any illegal, objectionable information (such as pornographic information or impersonation) or harmful information (such as viruses). Failure to do so may result in the Operator's right to suspend or cancel the Customer's access to the Website at his own expense.

Article 5 - Applications

The operator strives to ensure optimal availability of its products. Product offers are valid within available quantities.

If a product is unavailable despite the Operator's best efforts after the Customer's order, the Operator will notify the Customer by email as soon as possible and the Customer will have the option to:

- Deliver a product of similar quality and price to that initially ordered, or

- Refund of the price of the requested product within a maximum of thirty (30) days of payment of the amounts actually due.

It is agreed that other than a refund of the price of the unavailable product, if this option is requested by the customer, the operator is not obligated to any compensation for cancellation, unless the failure to perform the contract is at the operator's level.

Except for any reference to the contrary in these General Terms and without prejudice to the right of recourse provided for in applicable law, the Customer's orders shall be final and void.

When placing an order, the customer must select the specific products and add them to the shopping cart by specifying the desired products and quantities. The customer can check their order details and total price, and return to previous pages to correct the shopping cart contents if necessary, before confirming their order.

The Customer must read and accept the then current General Conditions of Sale and confirm the details and costs of delivery and possible withdrawal before

Submitting your order constitutes acceptance of the general terms and conditions of sale and the formation of the contract.

A copy of these General Terms as accepted by the Customer will be sent to the Customer via email upon confirmation of his order for his reference.

Contractual information relating to the order (including the order number) will be confirmed by email in a timely manner and at the latest upon delivery. The Operator strongly advises the Customer to print this confirmation on paper and/or retain it on a permanent and reliable medium as evidence. A digital invoice is available to the Customer in the "My Account" section. The Operator also advises the Customer to print this invoice and/or retain it on a permanent and reliable medium as evidence.

Any email sent to the customer in connection with the order will be sent to the email address the customer uses to identify their personal space.

The Operator reserves the right not to confirm the Customer's order for any legitimate reason, in particular in the event of:

- The customer’s failure to respect the general terms and conditions in force when submitting his order;

- The customer's order history shows that there are amounts due for previous orders;

- A previous customer order is subject to a dispute being processed;

- The customer did not respond to the operator's request to confirm his order.

The operator archives product sales contracts in accordance with applicable legislation. You can request this by submitting a request to the following email address: hello@passionea.fr The operator will provide a copy of the required contract.

Any modification to the order by the customer after confirmation of his order is subject to the operator's approval.

The information the customer provides when placing an order (including name and delivery address) is binding on the customer. Therefore, the operator cannot be held liable in any way if an error occurs during order placement that prevents or delays delivery.

The Client declares that he has full legal capacity to undertake under these General Terms.

Registrations are available to competent adults and minors provided they have permission from a parent or guardian with parental authority. In any case, registrations on behalf of others are not permitted unless they are properly authorized to represent them (e.g., a company). Registrations are strictly personal to each client.

In the event that the Customer violates any of the provisions of these Terms, the Operator reserves the right to terminate the Customer's account without prior notice.

Article 6 - Payment and Insurance Methods

The Customer expressly acknowledges that any order placed on the Website is an order with a payment obligation, which requires payment of the price for the provision of the requested product.

In any case, the operator reserves the right to verify the validity of payment before shipping the order, using all necessary means.

The operator uses online payment solutions Stripe and Paypal.

The order can be paid

Pay online using a credit card (Visa, MasterCard, American Express) or PayPal account. Online payments must be made securely. The customer clearly and completely provides their bank card details (number, holder name, expiration date) at their own risk.

The customer later discovers that the payment details provided are incorrect, and within the verification period allowed by the operator proactively, he must contact the support team via email. hello@passionea.fr .

Payment confirmation is final. The operator bears full responsibility for the fixed payment, security, and authentication. The transaction is processed securely and confidentially. Card information used is not stored on the site or via the secure system using Stripe and PayPal.

Prices shown on the website are in euros and include all applicable taxes for the period in question. Shipping costs depend on the country and/or address specified for order delivery and are calculated by region.

Article 7 - Delivery

Products will be delivered to the address specified in the order form. The address must be selected and specified accurately, particularly the property entrance, correct phone number, and email address.

The order will be delivered to the address provided within a period not exceeding 30 days from the order confirmation and final receipt of payment.

Before placing an order, the customer must verify the accuracy of the address and ensure that someone is available to receive the order at the specified address. If the customer is unable to receive the order at the specified address while the appropriate person is available (due to their availability at the time specified by the selected courier), the customer will have the option to have the order delivered to a different address or have the order re-delivered after arranging a suitable delivery time. If the customer is unable to receive the order at the specified address after several attempts without contacting the customer (by the selected courier), the products will be returned to the courier and the order will be canceled. The customer is obligated to pay all costs associated with re-delivery of the products.

Article 8 - Right of withdrawal and refund

As part of its business operations, customers may return a purchased product, regardless of the reason, within 14 days of receipt. This right is only enjoyed by consumers.

In this case, the customer will have to inform the operator of his intention before the end of the above-mentioned period, using the refund form that will be sent to him via email upon delivery of the order, or by sending a written letter stating his intention to the following address: Passionea , 38Bis Bd Victor Hugo, 06000 Nice, France.

After submitting a refund request, the customer must return the product as soon as possible.

As soon as possible and by the simplest means to the operator at the location specified above. All costs related to returning the product (including shipping and insurance costs) are the responsibility of the customer.

The full price of the product will be refunded to the customer within 30 days of the operator receiving the product sent by the customer.

The customer must return the returned product in good, unused condition, and in its original packaging. If the product is not returned in good condition and as delivered to the customer, an amount may be deducted from the refund amount. The customer may also recall the product to receive a refund.

Shipping and insurance costs associated with the returned product will not be fully or partially refunded.

The product cannot be refunded if it has been used or damaged in any way, if the packaging is lost or damaged, or if it is not in good condition. If a refund is not granted,

 
Article 8 – Contract Formation

The contract between the Operator and the Customer is formed at the time the Customer sends his order confirmation.

The customer's attention is drawn in particular to the acceptance method for orders placed through the website. When the customer places their order, they must confirm it using the "double click" technique. This means that after selecting the products added to the shopping cart, the customer must check and correct the contents of the shopping cart (identification, quantity of selected products, prices, delivery methods, and costs) before confirming it by clicking "I confirm my delivery." They then acknowledge their acceptance of these terms and conditions before clicking the "Pay now" button, and finally confirm their order after filling in their bank details. The double click is considered an electronic signature and is equivalent to a handwritten signature. It constitutes the customer's irrevocable and unconditional acceptance of the order.

Communications, purchase orders and invoices are archived by the operator on reliable and permanent media to create a reliable and permanent copy.These communications, purchase orders, and invoices may be presented as proof of the contract. Unless otherwise proven, data recorded by the operator online or by phone shall be considered proof of all transactions conducted between the operator and its customers.

The customer can resolve the request by sending a registered letter with a request for receipt or by writing on other reliable media in the following cases:

- Delivery of a product that does not conform to the advertised specifications of the product.
- Exceeding the delivery date specified in the purchase order or, in the absence of a specified date, within the thirty (30) days following the expiry of the contract, after the operator has been ordered by the same means and without result to implement the delivery within a reasonable additional period.
- An unjustified price increase due to a technical modification of the product imposed by public authorities.

In all these cases, the customer can claim a refund of the amount paid plus interest calculated based on the legal rate starting from the date of collection.

The operator may resolve the request if:

The buyer refused to receive the goods.
- Failure to pay the price (or the remaining balance of the price) during delivery.
If the product is returned under the above conditions, the customer will be notified by email and the product will not be refunded.
Article 9 - Right to retain ownership

The Operator remains the exclusive owner of the Products ordered through the Website until full payment is received, including any shipping charges.

Article 10 - Shipping and Delivery

The offers for sale online on the Site are intended for consumers residing in France or, as applicable, in a Member State of the European Union, and for delivery within these same geographical areas.

Delivery refers to the transfer of ownership of the product from the Operator to the Customer with respect to actual ownership or control. The Operator offers you different shipping or delivery methods depending on the nature of the product: DHL and UPS, and other shipping companies may be added to the website. Shipping costs are determined upon completion of the order and accepted through order confirmation.

The Operator undertakes, in accordance with the delivery deadline indicated on the Website for each Product, to deliver the Products within a maximum period of thirty (30) days after receipt of the Order.

Delivery times are announced in business days on the website when placing an order. These times include order preparation and shipping, as well as the period specified by the carrier.

The Operator undertakes to ship the Products in accordance with the deadlines announced on each Product page and at the basket level, provided that payment for the Order has not been declined in advance. However, if one or more Products are not deliverable within the initially announced time, the Operator will send an email to the Customer informing them of the new delivery date.

Products will be delivered to the address specified by the customer when placing their order. Therefore, the customer must ensure that there are no errors in this address. The operator cannot be held liable if the address provided by the customer is incorrect, which hinders or delays delivery.

Upon delivery, a signed receipt may be required. No deliveries will be made to a post office box. Upon delivery, the customer must check that the delivered products match their order and that the package is sealed and undamaged. If not, the customer must indicate this on the delivery receipt. Any complaints regarding the quantity or condition of the product will not be accepted if the complaint is not indicated on the delivery receipt. Article 11 – Right of Withdrawal

If the delivered product does not fully meet the customer's satisfaction, the customer may return it to the operator. The customer has fourteen (14) days to do so from the date of receipt of the order.

In accordance with Article L. 221-21 of the Consumer Protection Code and to implement the right of withdrawal under these Terms as described in Articles L. 221-18 and beyond of the Consumer Protection Code, the Customer is requested to fill out the standard withdrawal form by sending an email to hello@passionea.fr .

The operator will send a notification confirming receipt of the customer's withdrawal request via email.

If necessary, the Customer may exercise his right to withdraw by providing the Operator with the following information:

- Name, geographical address, phone number and email.
- The decision to withdraw is made by unambiguous notification (for example, by post, fax, or email, as long as these details are available and therefore appear on the standard withdrawal form). The customer may use the standard withdrawal form, but it is not mandatory.

The customer will be responsible for the return costs, unless the product can normally be returned by mail, in which case the operator will retrieve the product at its own expense. Exceptions to Article L. 221-28 of the Consumer Protection Code apply and impede the exercise of the right of withdrawal, particularly if the order is a contract:

- Providing services that were fully implemented before the end of the withdrawal period and starting their implementation after the consumer’s prior express consent and express waiver of his right to withdraw.
- Providing goods or services whose price depends on fluctuations in the financial market that are beyond the control of the technician and are likely to occur during the withdrawal period.
- Providing goods that are made to consumer specifications or clearly customized.
- Providing goods that may be damaged or spoiled quickly.
- Offering goods that have been opened by the consumer after delivery and cannot be returned for hygiene or health protection reasons.
- Providing goods that are inseparably combined with other goods.
- Providing alcoholic beverages whose delivery has been postponed for more than thirty (30) days and whose agreed-upon value upon signing the contract depends on market fluctuations beyond the technician’s control.
- Maintenance or repair work that must be carried out urgently at the consumer's home and that has been expressly requested by him, within the limits of spare parts and work strictly necessary to respond to an emergency.
- Providing audio or video recordings or computer software when opened by the consumer after delivery.
- Providing a newspaper or magazine, except for subscription contracts for these publications.
- From a contract during a public auction.
- Providing accommodation services, except for:

Residential accommodation, freight transportation services, car rental, food services or entertainment activities that must be provided on a specific date or period.
- Providing digital content that is not presented on a physical medium and that was initiated with the prior consent of the consumer and the explicit waiver of his right to withdraw.

The returned product must be returned in its original packaging, in perfect, resalable condition, unused and with all possible accessories.

In addition to the returned product, the return package must also include a message specifying the customer's exact contact details (name, surname, address), order number, and the original invoice for the purchase.

The Operator will refund the product amount to the Customer within fourteen (14) days of receiving the product and all elements that enable the Customer to refund. This can be done using the same payment method used by the Customer. In this regard, a Customer who paid for their order in the form of credit/gift vouchers may receive a refund in the form of credit/gift vouchers at the Operator's discretion.

By accepting these General Terms of Sale, the Customer expressly acknowledges that he has been clearly informed of the terms of the right of withdrawal.

Article 12 - Customer Service

The customer can contact the operator:

- On the following number: 00337 88 94 91 97 during the following working hours from Monday to Friday from 9 am to 6 pm.
- Via email by writing to him at hello@passionea.fr Clarify his name, phone number, reason for his request and the relevant request number.

Article 13 - Intellectual Property and License to Use the Website

The Operator is the sole owner of all elements on the Website, including but not limited to all texts, files, animated or non-animated images, photographs, video clips, logos, graphics, models, software, trademarks, visual identity, database, Website structure and all other elements of intellectual property and other data or information (hereinafter referred to as the "Elements") which are protected by French and international laws and regulations relating in particular to intellectual property.

Accordingly, no part of the items on the Site may be modified, duplicated, copied, duplicated, sold, resold, transferred, published, communicated, distributed, broadcast, directed, stored, used, rented or exploited, in whole or in part, by any means, whether free of charge or for a fee, by the Customer or any third party, regardless of the means and/or media used, whether known or unknown hereto, without obtaining the prior written consent of the Operator on a case-by-case basis, and the Customer is solely responsible for any unauthorized use and/or exploitation.

Article 14 - Liability and Warranty

The Operator shall not be liable for failure to perform the Contract by the Customer or for the occurrence of an event qualified by competent courts as force majeure or for unforeseeable and irresistible conduct by any third party in these Terms.

The Customer acknowledges that the characteristics and limitations of the Internet do not guarantee the security, availability, and integrity of data transmission over the Internet. Therefore, the Operator does not guarantee that the Website and its services will operate without interruption or error. In particular, their operation may be temporarily suspended for maintenance, technical updates or improvements, or to develop their content and/or presentation.

The Operator cannot be held liable for customers' use of the Website and its Services in a manner that violates these General Terms and Conditions, or for any direct or indirect damages that such use may cause to the customer or a third party. In particular, the Operator cannot be held liable for false statements made by the customer or for his or her conduct towards third parties. In the event that the Operator is found liable due to such conduct by a customer, the latter shall guarantee the Operator against any judgment rendered against him or her and reimburse the Operator for all expenses, including attorney's fees, incurred in defending the customer.

Regardless of any additional contractual guarantee (commercial guarantee) that may be granted, the products enjoy the legal guarantee of compliance provided for in Articles L. 217-4 et seq. of the Consumer Protection Code (in particular Articles L. 217-4 to L. 217-14 of the Consumer Protection Code), and the guarantee against hidden defects provided for in Articles 1641 to 1649 of the Personal Code.

When you act within the framework of the legal guarantee of compliance:

- You have a period of two (2) years from the date of delivery of the goods to take action:
You can choose between repairing or replacing the item, provided that it meets the cost requirements set out in Article L. 217-12 of the Consumer Protection Code.
- You are exempt from providing evidence of defective compliance with the goods within twenty-four (24) months after delivery of the goods (except for

used goods).

You may decide to implement the warranty against latent defects of the sold item pursuant to Article 1641 of the Civil Code. In this case, you may choose to cancel the sale or reduce the selling price pursuant to Article 1644 of the Civil Code.

Reproduction of Articles L.217-3, L.217-4, L.217-5, L.217-7, L.217-8, L.217-9, L.227-10, L.227-11 and L.217-12 of the Consumer Protection Code, and Articles 1641, 1644 and 1648, paragraph 1 of the Civil Code, as in force at the date of these General Conditions of Sale:
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Certainly, here's the translation of the provided text into Arabic:

III.- The consumer cannot challenge the conformity of the goods by objecting to a defect relating to one or more of the special characteristics of the goods, which he was specifically informed of as differing from the conformity standards provided for in this Article, and this deviation which he expressly and separately agreed to abandon during the conclusion of the contract.

Article L.217-7 of the Consumer Protection Code:

Defects that appear within twenty-four months from the date of delivery of the goods, including goods containing digital elements, are presumed, unless proven otherwise, to have existed at the time of delivery, unless such presumption is inconsistent with the nature of the goods or the defect in question.

For used goods, this time frame is set at twelve months.

When a contract for the sale of goods containing digital elements includes the continuous provision of digital content or a digital service, defects of conformity are presumed to exist that appear:

1° Within a period not exceeding two years from the date of delivery of the goods, when the contract specifies such delivery for a period of less than two years or when the contract does not specify a delivery period;
2° During the period in which the digital content or digital service is provided in accordance with the contract, when the contract specifies such provision for a period of more than two years.

Article L.217-8 of the Consumer Protection Code:

In the event of non-conformity of the goods, the consumer has the right to make the goods conform by repair or replacement, or in the event of inability to do so, to reduce the price or cancel the contract, in accordance with the conditions set out in this section.

The consumer also has the right to suspend payment of part or all of the price or to postpone the provision of the benefit agreed upon in the contract until the seller fulfills the obligations binding upon him under this chapter, in accordance with the provisions of Articles 1219 and 1220 of the Civil Code.

The provisions of this chapter do not affect the right to compensation.”

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Article L.217-9 of the Consumer Protection Code:

The consumer has the right to demand that the goods be made in compliance with the standards mentioned in Section 1 of this section.

The consumer applies to the seller to make the goods compatible, choosing between repair and replacement. To this end, the consumer places the goods at the seller's disposal.

Article L.217-10 of the Consumer Protection Code:

“Making the goods into conformity must occur within a reasonable period which cannot exceed thirty days following the consumer’s request and without major inconvenience to the consumer, based on the nature of the goods and the use required by the consumer.

Repair or replacement of non-conforming goods, if appropriate, includes removal and return of the goods and installation of the repaired or replaced goods by the seller.

The decree specifies the details of making the goods compliant."

Article L.217-11 of the Consumer Protection Code:

The goods are made compliant at no cost to the consumer.

The consumer shall not be required to pay for the normal use of the replaced goods during the period preceding their replacement.

Article L.217-12 of the Consumer Protection Code:

The seller may decide not to carry out the option chosen by the consumer if the required action is not possible or results in costs that are disproportionately greater, in particular:

1° of the value the goods would have had if there had been no defect of conformity;
2° of the significance of the conformity defect; and
3° of potential possibility of choosing the other option without major inconvenience to the consumer.

The seller may refuse to make the goods conform if this is not possible or would cause costs that are in excess of those set out in clauses 1° and 2°.

If these conditions are not complied with, the consumer may, after issuing a warning, pursue enforcement of the original remedy requested, in accordance with the provisions of Articles 1221 and following of the Civil Code.

Any refusal by the seller to carry out the option chosen by the consumer or to make the goods

A compatible, written or permanent stimulus.

Article 1641 of the Civil Code:

“The seller is bound by warranty by reason of latent defects in the thing sold which render it unfit for the use for which it is intended, or which diminish that use to such an extent that the buyer would not have purchased it, or would have paid a lower price, had he known of them.”

Article 1644 of the Civil Code:

In the case of Articles 1641 and 1643, the buyer has the right to choose to return the item and get a refund of the price, or to keep the item and get a refund of part of the price.

Article 1648, paragraph 1, of the Civil Code:

“A claim arising from major defects must be filed by the buyer within two years from the date of discovery of the defect.”

Please note that seeking amicable solutions prior to any potential legal action does not affect the legal terms of guarantees or the duration of any potential contractual guarantee.

Article 16 - After-sales service:

After-sales services provided by the operator that are not subject to the commercial warranty are subject to a contract, a copy of which is delivered to the customer.

Complaints based on warranties should be directed to After-Sales Service using the following contact information:

e-mail: hello@passionea.fr
Phone number: 00337 88 94 91 97

Products covered by warranties must be returned new, complete, and in their original condition and packaging after the shipment has been received and the complaint has been confirmed by after-sales service.

Return shipping costs will be refunded within a maximum of thirty (30) days of receipt of the product by the operator.

Article 17 - Personal Data:

For more information about the use of personal data by the Operator, please carefully read the Privacy Policy (the "Condition"). You can view this Policy at any time on the Website.

Article 18 - Hyperlinks:

Hyperlinks available on the Site may point to third-party websites not controlled by the Operator. These links are provided solely for the Customer's convenience, to facilitate the use of the resources available on the Internet. If the Customer uses these links, he/she will leave the Site and thereby agree to use the third-party websites at his/her own risk and responsibility, or under the conditions governing them.

The Customer acknowledges that the Operator does not control or contribute in any way to the development of the Terms of Use and/or the content applicable to or found on these third party websites.

Therefore, the operator cannot be held responsible in any way for these hyperlinks.

In addition, the Customer acknowledges that the Operator cannot endorse, guarantee or adopt, in whole or in part, the hyperlinks to the terms of use and/or content of such third party websites.

The Site may also contain promotional hyperlinks and/or advertising banners pointing to third party websites that are not edited by the Operator.

The Operator invites the Customer to inform him of any hyperlinks on the Website that provide access to a third party website that provides content that is contrary to laws and/or good morals.

The Customer may not use and/or insert a hyperlink pointing to the Website without the prior written consent of the Operator on a case-by-case basis.
Article 19 - References:

The Customer authorizes the Operator to mention the Customer's name and logo as a reference in its communications (brochure, website, trade show, media relations, press release, press kit, internal communication, etc.).

Article 20 - General Provisions:

Comprehensive agreement between the parties:

These General Terms and Conditions constitute a contract regulating the relationship between the Customer and the Operator. These Terms and Conditions constitute the rights and obligations of the Company and the Operator relating to the subject matter. If one or more provisions of these General Terms and Conditions are declared invalid in accordance with law, regulations, or as a result of a final judicial decision by a competent judge, the remaining provisions shall continue in force and effect. Furthermore, the failure of one party to benefit from these General Terms and Conditions in the event of a violation by the other party of a provision of any of these General Terms and Conditions shall not be construed as a waiver on its part to benefit from such violation in the future.

Modifications to the Terms:

The Operator reserves the right to modify the content of the Site or the services available therein at any time and without prior notice, and/or to temporarily or permanently discontinue the operation of parts or all of the Site.

Furthermore, the operator reserves the right to modify the website's location on the Internet at any time and without prior notice, as well as the general terms. Therefore, the customer must refer to the general terms before using the website.

The Customer acknowledges that the Operator shall not be liable in any way to him or to any third party due to such modifications, suspension or termination.

The Operator advises the Customer to keep a copy of these General Conditions for safe and permanent preservation, and to be able to refer to them at any time during the execution of the Contract if necessary."

Complaints - Reconciliation:

In the event of a dispute, the customer should first contact the company's customer service using the following contact information: hello@passionea.fr 

If the complaint requests through Customer Service fail or in the event of no response from this Service within a period of ten (10) days, the Customer may submit the dispute related to the purchase order or these General Terms and related to the Operator to the following mediator: [identity and information of the mediator].

The mediator will attempt, independently and impartially, to bring the parties' views closer together with the aim of reaching an amicable solution. The parties remain free to accept or reject the mediation and, in the event of conciliation, to accept or reject the solution proposed by the mediator.

Applicable law:

These General Terms shall be governed by, construed and enforced in accordance with French law.

Acceptance of the General Terms by the Customer:

The Customer acknowledges that he has carefully read these General Terms.

By registering on the website, the customer confirms that he has reviewed and accepted the General Terms, which makes him contractually bound by the terms of the General Terms.

The General Conditions are binding on the Customer as of the date of the order, and a copy dated that date may be provided upon request. Therefore, it is emphasized that any amendment to the General Conditions made by the Operator will not apply to any order already placed unless there is a clear agreement from the Customer.