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How to use
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Common questions
How confidential of requests How is the packaging
We place great importance on confidentiality and privacy. Products are carefully packaged to protect them from temperature changes during delivery, and the packaging is neutral in DHL colors without the logo.
Our products are classified by customs as care and cosmetic products, just like the products found in pharmacies.
How is the request
All orders are made through our official website. passionea.shopWe ship products from France to several Arab countries via DHL.
What is the duration of the delivery
Delivery time averages 4 to 5 business days. For major cities, delivery may be reduced to 2 to 3 days to ensure your orders arrive as quickly as possible.
Is it possible to pay upon receipt
Unfortunately, we do not offer cash on delivery. All of our teams and inventory are located in France, and we do not have branches or offices outside of France, making online prepayment the only option currently available. You can pay easily and securely using your bank card, Apple Pay, or PayPal.
How do I communicate with customer service
You can contact us via email, Instagram messages, or via WhatsApp By clicking the WhatsApp button on our website, our team is available to answer all your inquiries in Arabic, French, and English.