Recover policy
in PassioneaYour satisfaction is our priority. Therefore, we provide the possibility of Return products within 14 days From the date of receipt, if unused and in its original condition.
📝 Return Terms:
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Products must be in original condition, without opening, using or damaging it.
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He should Do not send products in a way that exposes them to damage. During transportation.
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He should Keep your order number and tracking number. To facilitate the retrieval process.
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The shipping cost paid during ordering does not include return fees (unless otherwise stated).
🔁 Recovery method:
Please contact Customer Service By email or WhatsApp to confirm your return request and obtain the return address.
After receiving the returned products and checking their condition, we will refund the amount to your account within 2 to 14 working days.
📍 Return policies by region:
| The area | Return period | Who bears the return costs? | Additional notes |
|---|---|---|---|
| Saudi Arabia, UAE, Qatar, Kuwait, Oman, Jordan | 14 days | Client | Products are returned to France via a shipping company chosen by the customer. |
| Israel, Palestine | 14 days | Client | Shipping procedures may vary depending on the local delivery company. |
| Europe | 14 days | The store | Returns are completely free. |
*In all cases, you must contact us before returning the product to obtain exact instructions and confirm the address.
📨 Contact information for returns:
📍 Official return address:
Passionea
38 Boulevard Victor Hugo
NICE 06000 – France
📩 Customer Service Email : hello@passionea.fr
📞 WhatsApp : +33 7 88 94 91 97